Shipping policy

Shipping Policy

Processing Time All orders are processed within 3–7 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.

Delivery Times Delivery times vary by destination after dispatch. Western Europe typically receives orders in 3–6 business days. Northern and Eastern Europe typically in 5–9 business days. Rest of the world varies by location and carrier.

Tracking Once your order is shipped, you will receive an email with your tracking number. You can use this number to track your order in real time through the carrier's website or by contacting us at support@elphinston.com.

Shipping Costs Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available on orders above a minimum value as displayed on the website at the time of purchase.

Customs and Duties For orders shipped outside the European Union, customs duties and import taxes may apply depending on your country's regulations. These charges are the responsibility of the customer. Elphinston is not responsible for delays caused by customs clearance.

Lost or Delayed Orders If your order has not arrived within the expected timeframe, contact us at support@elphinston.com and we will investigate with the carrier on your behalf.